We are usually the first to recognize that you didn’t get the value you should have. Usually our customers are pleasantly surprised by that pro-active approach, as they review the deliverable report and notice we’ve given additional discounts. The deliverable report includes “Hours Spent” and a “Hours Charged” column, so you can have full visibility of how much work we are doing for you and how much you are being charged. At the same time, we rather you share any concerns with us, so we can address them.

• Quoted: If the job is large, it has an acceptable precedence to be followed, and we feel that there is a comfortable level of certainty, we would suggest a quoted project. We will first spend part of the time coming up with a robust requirements document with you. This will be a robust but effective document, not like most IT companies that spin their wheels here. Now, you can also use this quoted option for any size of projects, though the bigger the size of the job, the more discounts per hour we can offer. Finally, we will most likely want to protect ourselves and add additional hours to what we estimate the job will take, based on our experience that something unexpected always comes up. With this option, you are protected against price overages, but do not generally get the benefit of a job ending earlier.
• Pre-paid Hourly: Here you get the benefit of a job ending earlier than quoted job would, but do not get a set ceiling for a specific need. The process is more iterative, and is ideal if you have a queue of projects you need or for smaller jobs (without as much overhead). This is our most popular option, used basically to extend your own staff, though we pride ourselves on being less costly (and delivering more results) than hiring an actual staff. We would counsel to pick the heaviest discounted option (a month of prepaid hours), but the most popular is a week’s worth of prepaid hours.
• Invoiced Hourly: This option is generally used by clients that are trying us out. It does not have discount incentives that go along our pre-paid options, but you pay after the work is done.

At the end of the day, we hope you see that our policies strive for a happy customer relationship, so we’re going to work either way to make you happy. It really depends on what method you prefer to follow.